The SpringAhead customer support team will always handle cases from premium support customers with higher priority than the general support queue.
Once you have signed up for premium support, you and your team will be granted access to an exclusive phone number and email address reserved only for premium support customers.
As a subscriber to premium support, we guarantee a service level agreement of first response to your query within two business hours of receiving your message. This includes communications via email, help desk, chat and phone call.
Premium support customers in need of additional configuration assistance beyond original implementations are entitled to additional professional services assistance as part of their subscription.